Business Operations Manager

  • Full Time
  • Oakland

McKay Brothers, a profitable and rapidly growing provider of specialty telecom and financial market data, seeks a Business Operations Manager to work at the Company’s Oakland US headquarters.   In this newly created position, you will enhance our subscribers’ experience by managing the client on-boarding team and its processes and identifying and managing (and sometimes fulfilling/executing) process improvement and service delivery projects.  You will help scale our operations to meet growing client demands, working extensively with our sales, legal, finance, management and technical teams.

Our ideal candidate thrives in a highly collaborative environment, working alongside a group of seasoned professionals.  He or she must have well-developed management skills, be meticulously organized, and enjoy problem solving and multi-tasking.  The role includes the management of team members, processes and projects.

Role:

As Business Operations Manager, you will:

  • Provide leadership to the on-boarding team
  • Ensure that the process for onboarding new customers and service subscription changes is smooth and error free:
    • Monitor customer advancement from the NDA/prospect stage through invoicing; identify road blocks, analyze progress, and ensure that onboarding criteria are fulfilled
    • Assume responsibility for the final review of all customer engagement contracts, ensuring they are complete and accurate
    • Prepare regular reports for management review, including metrics of current processes as well as opportunities for improvement
    • Manage client portal
    • Build rapport with clients as a “go to” team member
  • Participate in problem resolution:
    • Resolve or escalate support tickets
    • Join team which responds to off hour system alerts
  • Lead projects related to client service and service delivery:
    • Expect to manage multiple projects related to service improvements or changes with subscribers and financial exchanges
    • Identify and lead efforts to resolve chronic problems

 

Minimum requirements include:

  • 5+ years of experience in a project management or client onboarding role
  • Experience managing internal teams and interacting with clients
  • High proficiency with Excel
  • Excellent communication skills
  • Experience with NDAs and business-to-business commercial contracts
  • Bachelor’s degree

Preferred experience:

  • With financial market data, trading operations, CRM systems and/or contract management processes

 

Compensation will be commensurate with experience.  This is an on-site, full-time position with an excellent benefits package including healthcare and paid vacation.

McKay Brothers, LLC is the acknowledged leader in providing low latency wireless networks for firms trading in financial markets.  Many of the world’s most sophisticated trading operations utilize the low latency microwave networks that McKay designs, engineers, builds and operates. McKay opened its US network between Chicago and New Jersey in 2012. McKay expanded to Europe in 2014 and Asia in 2016.  Its Quincy Data affiliate serves a universe of equally innovative clients, distributing financial markets data globally via microwave.  Learn more at www.mckay-brothers.com and www.quincy-data.com.

Qualified candidates are invited to submit resumes in PDF form only to:  careers@mckay-brothers.com

This role is not eligible for recruiter referral fees.   Recruiters, please don’t contact this job poster

To apply for this job email your details to careers@mckay-brothers.com