Client Services Specialist

McKay Brothers, a provider of specialty telecom and financial market data, has an immediate opening for a Client Services Specialist at the Company’s US headquarters in Oakland, California.

The Client Services Specialist will be responsible for onboarding and providing ongoing customer service to our institutional clients. This role requires email as the principle communication method with clients and third parties. The primary job function is both operational and administrative.

The ideal candidate possesses the following abilities:

• Strong problem-solving, organizational, project management abilities with an emphasis on attention to detail;
• Thrives in a team environment with excellent communication and interpersonal skills;
• Self-starter who can deliver under pressure, balance competing priorities and follow tasks through to completion.

As a Client Services Specialist you will:

• Work directly with new market data clients via email, navigating each through the onboarding process;
• Manage client lifecycle including, but not limited to contract management, ongoing communication, execution of administrative and client-related tasks, and ad-hoc projects;
• Contribute to ongoing internal project management, tracking, invoicing, and reporting;
• Maintain exchange compliance guidelines through proper market data reporting and participate in exchange audits when required;
• Develop rapport with counterparties at client firms and collaborate with data centers, exchanges and vendors using email as the primary communication method;
• Collaborate with internal sales, accounting, legal, and management teams to anticipate and react to client service requests and issues;

Minimum requirements include:

• 5+ years’ experience with client onboarding, client management, or workflow management with extensive client interaction;
• Experience with the following software: MS Excel and Word, Google Suite, Adobe, using a CRM tool such as Salesforce;
• BS or BA from a four-year university or college;
• Financial Services experience.

Benefits
Compensation will be commensurate with experience. This is a remote (2d)/on-site (3d) hybrid, full-time position located in uptown Oakland, CA. McKay Brothers offers a comprehensive benefits package including three weeks of paid vacation; medical, dental & vision policies; life insurance; AD&D; 401(k); commuter benefits; and EAP. Our health premiums are paid 100% (up to a maximum Company contribution as determined each benefit year).

About McKay
McKay Brothers, LLC is the acknowledged leader in providing low latency wireless networks for firms trading in financial markets. McKay designs, engineers, builds and operates the premier low latency microwave networks used by the world’s most sophisticated trading operations. McKay opened its network in the US in 2012, expanded to Europe in 2014, and Asia in 2016. Its Quincy Data affiliate serves a universe of equally innovative clients, distributing financial market data globally via microwave. Learn more at www.mckay-brothers.com and www.quincy-data.com.

Qualified candidates are invited to submit resumes in PDF form only to:  careers@mckay-brothers.com or https://app.trinethire.com/jobs/61162-client-services-specialist/embed

McKay Brothers is an Equal Opportunity Employer.

This role is not eligible for recruiter referral fees.   Recruiters, please don’t contact this job poster