Client Services Manager

McKay Brothers, a profitable and rapidly growing provider of specialty telecom and financial market data, has an immediate opening for a Client Services Manager at the Company’s US headquarters in Oakland, California.

The ideal candidate possesses strong problem solving, organizational, project management, and communication skills with an emphasis on attention to detail.  The successful candidate will provide outstanding customer service and support for his/her products.  The candidate must be a self-starter who thrives under pressure and when balancing competing priorities.

The successful candidate will be responsible for onboarding and servicing institutional clients to our world-wide offering of market data products.

As a Client Services Specialist you will:

• Work in the “New Client” onboarding team handling communication with clients, internal parties, legal documents, stock exchanges and updating internal databases;
• Work with and improve internal applications that help with proper tracking, invoicing, and reporting;
• Collaborate with sales, accounting, the legal department and management team when onboarding and servicing new clients;
• Assist in auditing the client’s products and services; and
• Support the documentation & improvement of internal processes.

In this role, the successful candidate will primarily be responsible for onboarding and servicing clients of our various market data products/services.

Minimum requirements include:

• 5+ years’ experience with client on-boarding, client management, or workflow management with extensive client interaction
• Advanced experience with MS Excel and Word
• Experience in reviewing NDAs and commercial contracts
• Experience using a CRM tool such as Salesforce
• BS or BA from a four-year university or college

Preferred experience:

• Financial Services experience

Compensation will be commensurate with experience.  This is an on-site, full-time position located in downtown Oakland, CA.  McKay Brothers offer a comprehensive benefit package including medical, dental, vision, 3 x base salary for life insurance and AD&D, 401k, commuter benefits and EAP.  Our health premiums are paid 100% (up to max).

McKay Brothers, LLC is the acknowledged leader in providing low latency wireless networks for firms trading in financial markets.  Many of the world’s most sophisticated trading operations utilize the low latency microwave networks that McKay designs, engineers, builds and operates. McKay opened its US network between Chicago and New Jersey in 2012 and expanded to Europe in 2014 and Asia in 2016.  Our Quincy Data affiliate serves a universe of equally innovative clients, distributing financial market data globally via microwave.  Learn more at www.mckay-brothers.com and www.quincy-data.com.

Qualified candidates are invited to submit resumes in PDF form only to:  careers@mckay-brothers.com

This role is not eligible for recruiter referral fees.   Recruiters, please don’t contact this job poster.