Careers

McKay Brothers is a ten-year old company that provides telecommunications and data services to firms trading in global financial markets. We have retained our spirit of a bootstrapped start-up even as we have grown into an industry leader serving a roster of very sophisticated clients.

We have an immediate opening for a Desktop Support position at the US headquarters in uptown Oakland, California. This is a full-time onsite position and will report directly to the IT/Facilities Manager.

The desktop/technical support responsibilities include, but are not limited to:

• Providing technical support related to staff desktop and facilities needs
• Installing new hardware components for desktops
• Installing operating systems and software in the desktop
• Setting up network connections to desktops
• Maintaining support documentation and training
• Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software
• Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks

The business support function is wide-ranging and responsibilities include, but are not limited to:

• Remote field operations support.
• Facilities management (moves, desks, chairs, power, etc.) - this function of the role will require physical demands including bending, squatting and lifting up to 50 pounds

Minimum qualifications include:

• 4-year degree with some hardware/OS experience and/or 3-5 years work experience
• Prior experience in desktop support role and/or Microsoft certification a plus
  • Windows, Apple, Android, and Linux (limited) operating systems are used.
  • Expectation is you have enough experience in one, or more, OS to learn the others quickly.
• Experience with Jira or other ticketing system
• Ability to manage and prioritize responsibilities in a fast-paced environment
• Self-starting mindset toward all duties
• Systematic problem-solving approach and excellent communication skills

Employees will be required to complete a probationary period.

Compensation & Benefits:
The Oakland, CA base salary range for this full-time non-exempt position is $65,000-70,000. Our salary ranges are determined by role, career level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The Company provides a comprehensive benefits package including: generous medical, dental & vision policies; 401(k) plan, currently with a company match; paid vacation; life insurance; AD&D; commuter benefits; and EAP.